Place of work: Portugal, Grande Lisboa
Type of job contract: for a definite period, full-time
Required education: Stredoškolská odborná technická príprava
Offered salary: 1,000.00 EUR / monthly
Number of positions: 5
Working area
Customer service staff
Client information clerks
Receptionists and information clerks
JOB DESCRIPTION:
YOUR ROLE THE FRENCH OPERATIONS MANAGER IS A FLOOR MANAGER, TAKING IMMEDIATE MANAGEMENT DECISIONS ON THE CALL CENTER FLOOR TO DRIVE THE KPIS. THE OPERATIONS MANAGER COORDINATES A TEAM OF TEAM LEADERS, BEING RESPONSIBLE FOR THEIR MOTIVATION, TRAINING AND DEVELOPMENT. HE/SHE REPORTS TO THE CALL CENTER MANAGER AND INTERACTS WITH THE CORPORATE CLIENT TO REPORT THE TEAM
- S RESULTS. MAIN RESPONSIBILITY: - MANAGE A TEAM OF TEAM LEADERS, MONITOR THEIR PERFORMANCE, WORK ON THEIR DEVELOPMENT AND PROVIDE THEM WITH TRAINING AND SUPPORT; - ANALYZE AND REPORT MAIN RESULTS AND KPIS TO THE CALL CENTER MANAGER AND TO THE CLIENT; - IDENTIFY POTENTIAL RISKS AND OPPORTUNITIES OF IMPROVEMENT; - ENSURE THE CORRECT IMPLEMENTATION OF THE STANDARD PROCESSES AND PROCEDURES. YOUR PROFILE - NATIVE FRENCH SPEAKERS; - FLUENT LEVEL OF ENGLISH; - EXPERIENCE MANAGING CONTACT CENTER TEAMS; - STRONG MICROSOFT OFFICE KNOWLEDGE; - ATTENTION TO DETAIL; - TEAM SPIRIT; - EXTENDED WORKING AVAILABILITY. OUR OFFER - INTENSIVE TRAINING AND INTEGRATION PHASE; - LONG-TERM EDUCATIONAL AND CAREER OPPORTUNITIES; - SAFE AND STABLE WORK.
Work hours:
- Without entering work hours
Requirements
source: https://www.ec.europa.eu/eures
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