Miesto práce: Portugalsko, Grande Lisboa
Druh pracovnej zmluvy: na dobu určitú, plný úväzok
Požadované vzdelanie: Stredoškolská odborná technická príprava
Ponúkaný plat: 1,000.00 EUR / mesačne
Počet miest: 5
pracovná oblasť
Úradníci v službách a obchode
Pracovníci poskytujúci informácie klientom
Pracovníci na recepciách
NÁPLŇ PRÁCE:
YOUR ROLE THE FRENCH OPERATIONS MANAGER IS A FLOOR MANAGER, TAKING IMMEDIATE MANAGEMENT DECISIONS ON THE CALL CENTER FLOOR TO DRIVE THE KPIS. THE OPERATIONS MANAGER COORDINATES A TEAM OF TEAM LEADERS, BEING RESPONSIBLE FOR THEIR MOTIVATION, TRAINING AND DEVELOPMENT. HE/SHE REPORTS TO THE CALL CENTER MANAGER AND INTERACTS WITH THE CORPORATE CLIENT TO REPORT THE TEAM
- S RESULTS. MAIN RESPONSIBILITY: - MANAGE A TEAM OF TEAM LEADERS, MONITOR THEIR PERFORMANCE, WORK ON THEIR DEVELOPMENT AND PROVIDE THEM WITH TRAINING AND SUPPORT; - ANALYZE AND REPORT MAIN RESULTS AND KPIS TO THE CALL CENTER MANAGER AND TO THE CLIENT; - IDENTIFY POTENTIAL RISKS AND OPPORTUNITIES OF IMPROVEMENT; - ENSURE THE CORRECT IMPLEMENTATION OF THE STANDARD PROCESSES AND PROCEDURES. YOUR PROFILE - NATIVE FRENCH SPEAKERS; - FLUENT LEVEL OF ENGLISH; - EXPERIENCE MANAGING CONTACT CENTER TEAMS; - STRONG MICROSOFT OFFICE KNOWLEDGE; - ATTENTION TO DETAIL; - TEAM SPIRIT; - EXTENDED WORKING AVAILABILITY. OUR OFFER - INTENSIVE TRAINING AND INTEGRATION PHASE; - LONG-TERM EDUCATIONAL AND CAREER OPPORTUNITIES; - SAFE AND STABLE WORK.
Pracovný čas:
- Bez zadania pracovného času
Požiadavky
source: https://www.ec.europa.eu/eures
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