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Place of work: United Kingdom, UKD6
Type of job contract: for a definite period, full-time

Required education:
Offered salary: Not specified
Number of positions: 1

Working area

Customer service staff
   Client information clerks
        Receptionists and information clerks

JOB DESCRIPTION:

PURPOSE OF THE JOB To investigate, assess, reach a conclusion and provide a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements. The role will work on client project(s) with personal and team targets set aligned to client delivery. The role is managed by the Team Manager. All levels of accreditation granted will be specified by written communication when criteria have been satisfied. KEY DUTIES and RESPONSIBILITIES INCLUDE: Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate Liaise with the customer and other parties as appropriate via various media (eg written, telephone), ensuring a complete record of all information gathered or given is maintained. Weigh up all relevant evidence in line with current guidance and procedure Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator Produce a written response for the customer ensuring a high standard of communication is achieved at all times. Handle all follow up enquiries and administration in an effective and efficient manner. To achieve and maintain full accreditation in line with set quality model/standards To achieve set targets in line with required quality standards, pro:actively reporting emerging issues Take responsibility for own learning and development, keeping up:to:date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities. QUALIFICATIONS and SKILLS REQUIRED 2:2 academic degree or equivalent experience in a financial/customer services environment Excellent verbal and written communication skills Confident and customer focussed telephone manner Numeracy and computer literacy (eg Microsoft Word, Excel and Outlook) Able to analyse data and make decisions confidently Customer focused when dealing with a range of people Have meticulous attention to detail Be highly organised and able to manage own workload to meet stretching targets and strict deadlines Able to work at speed whilst maintaining quality and accuracy standards Able to handle active caseload of work; simultaneously dealing with numerous cases Able to work as part of a team Willingness to be flexible and adapt to change quickly Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


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