Login Sign in + new offer

Place of work: United Kingdom, WEST MIDLANDS (ENGLAND)
Type of job contract: for an indefinite period, full-time

Required education:
Offered salary: Not specified
Number of positions: 1

Working area

Customer service staff
   Client information clerks
        Receptionists and information clerks

JOB DESCRIPTION:

Customer Contact/Relations Officer Fixed Term Contract until 26 August 2016 £19,928 to £23,317 per annum 36.5 hours per week (rota basis) We are seeking an enthusiastic, motivated individual to join our high performing team working within our Customer Services Centre in Birmingham. This is a unique opportunity to work across two of our key customer service activities, dividing your time between our Customer Relations and Customer Contact functions. The successful applicant will have excellent written communication skills and ideally have experience of investigating and resolving complaints. You will need to be able to manage your own workload effectively to ensure that deadlines are achieved and a high quality service is provided to our customers. The ability to work well under pressure and respond to difficult issues positively is essential, as the post holder will be required to respond to high volumes of telephone calls including resolving complex and contentious issues. We are seeking to employ someone on a full time fixed term basis but in a dual role, fulfilling the responsibilities of both our Customer Contact and Customer Relations Officer roles. The Role Profiles for both roles are therefore provided for prospective applicants.

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


Back to search