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Place of work: United Kingdom, East Lothian and Midlothian
Type of job contract: for an indefinite period, full-time

Required education:
Offered salary: Not specified
Number of positions: 1

Working area

Customer service staff
   Client information clerks
        Receptionists and information clerks

JOB DESCRIPTION:

Role Summary MORNINGSIDE SPECSAVERS FULL TIME TO INCLUDE LATE NIGHT AND WEEKEND WORKING The Clinical Co-ordinator ensures that all customers who are visiting the store for an appointment are seen quickly and efficiently, with any unexpected waiting times clearly explained, providing excellent customer service. They ensure that the appointment book is efficiently planned and well managed. Your role is absolutely pivotal in how we are perceived by our customers. You will receive thorough training and development to enhance your understanding of optical products, so previous optical retail experience is not always necessary, but a passion for fantastic customer service is a must. Key Responsibilities • Provide a warm welcome for every Specsavers customer and guide them to the seating area of the store if they have an appointment. • Offer reading materials and refreshments. • Manage the seating area efficiently, ensuring all customers are spoken to and any immediate questions or requirements that that have are attended to. • Measure the waiting times in store and fully explain the reasons behind any delay of more than five minutes to a customer’s appointment, understanding the impact this might have on them • Have a thorough knowledge of the appointment diary each day so that any emergency or walk in customers can be accommodated where possible. • Liaise with the store manager to ensure that the daily clinics are set up effectively, including appropriate test times, avoiding similar side-by-side appointments. • Work with the optician team to review waiting times performance, how waiting times can be reduced and how clinics can run on time. • Work to Specsavers Customer Service Standards • Actively seek to improve your own skills and product knowledge. • Use your strong organisational skills to effectively manage the customer appointment times. • Create a great store atmosphere by ensuring appointment times run smoothly wherever possible. • Have a good knowledge of Mystery Shopper standards and Maze feedback. • Meet and exceed all personal and team goals. • Be an ambassador for the Specsavers brand at all times. About Us Specsavers has been going from strength to strength, ever since the business started back in 1984. We strive for the highest clinical standards - and believe that the customer should be at the heart of everything we do. We also recognise that our people are critical to our past and future success - so we do everything we can to make sure they get the experience and career they re looking for: from outstanding training and a personal development plan, to excellent benefits and unstinting support. The business has nearly 1.500 stores across 12 countries - and is still growing. We want you to be part of this outstanding success story. Other This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications. This job was originally posted as www.retailchoice.com/JobSeeking/Clinical-Co-ordinator---Morningside_job63478564.

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


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