Place of work: United Kingdom, Suffolk
Type of job contract: full time
Required education: No specifications
Offered salary: Not specified
Number of positions: 1
JOB DESCRIPTION:
Junior IT Support Engineer My client is an entertainment organisation reaching over a million customers in 2015 alone. In 2016 this will grow to over 2 million customers spanning over 60 locations throughout the UK and US. Youre be working within a dynamic and fast moving environment, across all business areas, to deliver IT services that enable the successful achievement of the company growth plan. My client are now seeking an Junior IT Support Engineer providing customer centric assistance to a number of platforms and systems; with a core desktop environment consisting of Mac devices extensive understanding of Apple OS and Windows OS is required. Hardware maintenance as well as general IT administrative activities will be required, and where appropriate the assistance of core infrastructure projects. The role holder will be the central point of contact for the IT department and as such will be responsible for providing users with a polite, helpful and responsive solution including support assignment and escalation ensuring all requests are logged and managed in line with the business and departmental procedures. Responsibilities: * To provide 1 st line support to staff situated throughout the company within a baseline ITIL framework * Deal with third parties to provide maintenance assistance as and when required * Provide escalation management of support activities in a timely manner * To arrange the provision of maintenance for all hardware, software and other IT related facilities ensuring that the companies best interests are represented * Acting as a liaison point with users on matters affecting IT provision. * The ability to communicate effectively and with appropriate sensitivity with a wide variety of colleagues and suppliers * The ability to prioritize work without the need for close supervision * To have a pleasant and helpful customer oriented manner * Diagnosing and troubleshooting desktop system, printer and operating problems * Consulting and instructing users on hardware and software questions/issue * Collaborate with System and Network Infrastructure teams * Install, maintain and upgrade equipment and its associated infrastructure * Runs diagnostic tests to isolate system problems and make recommendations for potential solutions * Enterprise:wide rollouts of new operating systems and software * Identifies, researches, and resolves technical problems * Responds to telephone calls, email and dispatched requests for technical support * Documents, tracks and monitors the problem to ensure a timely resolution * Installs, configure and maintain Macintosh computers and other end user equipment such as iPhones and iPads Knowledge Required: * Mac OS X (10.6 through 10.10) * Windows Operating Systems * MS Office (2010/2013) * Networking Protocols * Active Directory (Beneficial) * MYSQL (Beneficial) * SQL Server (2008 and above) (Beneficial) * ITIL Framework (Beneficial)
Work hours:
- Without entering work hours
Requirements
source: https://www.ec.europa.eu/eures
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