Place of work: United Kingdom, SOUTH WEST (ENGLAND)
Type of job contract: full time

Required education: No specifications
Offered salary: 13000 - 15000 GBP / monthly
Number of positions: 1

JOB DESCRIPTION:

***Transportl Customer Service Advisor''s Required *** ***Multiple Start Dates*** ***Pay - £6.70 - 7.20phr *** Location - Bristol Centre, North street just off the bull ring roundabout. Hours - 40 hours flexible between 7am-10pm, Monday- Sunday Training - You will receive full training, ***Job Description*** This is an exciting role that will involve joining our clients continuously expanding customer service team based in their Bristol based Call Centre. You will be the first point of contact for our customers and will be an integral part of transforming our clients vision of providing world class customer service to their customers within all aspects of your role. **** Objectives of the role ***** • Receive inbound calls, returning customer calls as appropriate, to achieve agreed targets and standards applied to the account • Reply to customer queries in writing • Complaint management • Contribute to building an effective and cohesive team • Maintain customer requirements and contribute to the overall improvement of campaigns/accounts • Take ownership for customer cases and see them through to conclusion as appropriate • Take ownership for own performance actively seeking opportunities to improve and develop ***Personal competencies *** We are looking for confident communicator''s who can articulate concise information about the clients products and services. You will be a team player engaging in a knowledge sharing approach to your duties to add to the clients continuous improvement culture and move towards a first query resolution. We are interested in applicants who demonstrate previous experience of working within a Telecommunications environment ideally with at least 1 year customer service experience or face to face retail experience is preffered. ***Required abilities*** -Verbal and written communication skills are essential -Listening skills are essential. -Analytical problem solving skills are essential. -Computer literacy skills are essential. -Customer relations skills are essential. -Organizational skills are essential. -Customer service skills are essential -Data entry skills are essential. ***Apply today if this role fits your skillset***

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


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