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Place of work: United Kingdom, Staffordshire CC
Type of job contract: for a definite period, full-time

Required education:
Offered salary: 9.00 GBP / per hour
Number of positions: 1

JOB DESCRIPTION:

My client a well known "Telecommunications" company based in Stoke on Trent is seeking 10 x Experienced Customer Service Advisers to work within their prestigious location. Temp Position for approx 6 months (possibly going permanent) / Full Time hours(between 8am-8pm Monday - Sunday) / Pay Rate £9.37per. hour Job Description: To provide a brilliant customer experience by professionally and courteously handling all customer contact in. To actively promote this client by providing quality customer service at every instance, promoting products and services. Role Description : * Working as part of a team to ensure the department offers an exceptional customer service and seek ways to improve the customer experience * Own the customer relationship and professionally process all customer service calls, positively and respectfully * Respond to customer questions and resolve customer issues in a timely manner/escalate where required * Record and verify accurate information from all customer interaction - all details must be captured in compliance with the Data Protection Act * Ensure a full knowledge of the customer complaint escalation process, adhering to the process at all times * Maintain company and client confidentiality * Achievement of performance targets as set by the Team Leader * Multi-task by adjusting from one type of call to another without loss of efficiency, composure or knowledge * Liaise with other departments to resolve account queries, technical and international network related queries * Maintain a high level of punctuality with consistent and reliable attendance standards * To undertake any additional tasks as directed by management in the interest of the company and the customer * To provide a professional contact point for customers, delivering accurate and concise information about products and services available. * Exceed customer expectations by maintaining and exceeding the levels of service * To meet and exceed all KPI s and service level agreements * Solving all types of customer queries to conclusion * Increase customer loyalty and retention * Accurate and timely information to customers * Accurate records of all customer interaction to be logged and used for best practise and improvement monitoring * Sharing information with colleagues and management Skills & Experience : * Customer service experience preferable in a telecommunication service environment. * Strong interpersonal skills. * Clear, professional and positive verbal and written communication. * Self-motivation - the ability to work independently and effectively manage time, prioritising customer needs. * Must be willing to learn and improve in all skill areas. * Literate and numerate - ability to absorb and disseminate information clearly to others. * Ability to remain calm, patient and polite in frustrating circumstances. * Demonstrable customer focus. * Open to giving and receiving constructive feedback. * A sound working knowledge of the MS Office suite Interested? In this opportunity ? Then contact Davyd. Role is subject to a security watchdog process. Adecco are an Equal Opportunities Employer

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


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