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Place of work: United Kingdom, Lincolnshire
Type of job contract: full time

Required education: No specifications
Offered salary: 25230 GBP / monthly
Number of positions: 70

JOB DESCRIPTION:

This vacancy is for the Department for Work and Pensions (DWP) DWP helps people move into, sustain and progress their employment opportunities as well as supporting pensioners and protecting the most vulnerable in our society. We work closely with stakeholders to deliver the very best service possible to each and every customer. We are looking for people who can provide excellent customer service, can demonstrate good communication skills and a positive attitude to change, and are able to work under pressure. You must have a clear commitment to, and where possible, show examples of delivering an effective service to customers Typical role includes: • Offering quality, dynamic, flexible, advice and support to underpin claimants’ personalised commitment to job search actions, and support them to develop the skills and activities they need to look for and obtain work in a digital environment. • Supporting customers increasing their wages by supporting their employment opportunities from their job offers into career opportunities. • Build positive relationships with claimants that encourage, motivate and build trust through recognition, praise and reinforcing of positive behaviours and completion of tasks, encouraging the achievements of further more stretching goals and achievements • Proactively develop in-depth knowledge of the local labour market and provision, recognising the roles that our Partners and Employers have in helping our customers secure employment. • Ability to confidently use Digital services, navigate and coach others to use digital job search methods i.e. job search websites, email, uploading documents, social media • To promote the benefits of claimants planning their own Work Search or Work Preparation Activities • Have an assigned caseload of Universal Credit, Jobseekers Allowance, Employment Support Allowance & Income Support claimants for whom they will be responsible, providing consistency and continuity of service • To be accountable for the level, frequency and intensity of contact they have with each claimant by managing their own diary • Make timely decisions, based on the needs of the claimant, to refer them to appropriate support • Promote high attendance rates at group sessions by explaining benefits to the claimant • To be accountable for the decisions made during interviews with claimants to help move them back into sustained employment or prepare for work Typical duties will include: • To make every contact count by coaching claimants to take responsibility for getting themselves into work, sustaining work and developing their career. • Deliver a personalised service to claimants, identifying challenges to support them back into work within the guidance framework provided • Responsible for identifying the range of provision available and referring claimants appropriately to relevant supportive provision. • Coach claimants to develop the skills they need to look for and obtain sustained employment, or, for some claimants, move them closer to work • Review the claimants Work Plan or other documentation to confirm the claimant is available and actively seeking employment • Make timely decisions, based on the needs of the claimant, to refer them to appropriate support • Identify conditionality doubts; take appropriate and timely action, keeping the claimant fully informed throughout • Gather accurate information; ensuring documentary evidence has been provided and coach individuals to take responsibility/manage their own work search activity To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You must also be able to navigate a range of computer systems to action tasks as well as coach others to use digital work searching. You’ll also be required to handle telephony queries and have the abilit

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


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