Place of work: Spain, ESPAÑA
Type of job contract: For an permanent period, full-time

Required education: No specifications
Offered salary: Not specified
Number of positions: 1

Working area

Computing, engineering, science professionals
   Computer associate professionals
        Computer assistants


PLACE OF WORK: Barcelona, Spain. NAME: Swedish L1 Technical Support Advisor (Audio Sector) DUTIES: -Take incoming user requests B2C (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer -Maintain knowledge and expertise associated with applications specific to Users. -Progress / close service requests to a satisfactory conclusion on call management system. -Proactively update customers with status and resolution progress. -Monitor / progress all open queries in queue. -Escalate potential service issues to appropriate level -Ensure contractual SLA is maintained. -Respond to any reasonable task posed by the assigned manager -Achieve an excellent customer satisfaction level NUMBER OF POSTS: 2 LANGUAGES: - Swedish native speaker - Fluent English Requirements -Excellent customer care skills -Good IT knowledge. -Windows and Mac environment literate, -Adequate professional experience -1 year in a customer service environment, preferably technical support -Excellent customer care knowledge and awareness -Ability to implement and manage changes in processes -Service passion -Responsible and independent work habit -Good communication and team skills, flexibility and stress resistance WORKING CONDITIONS -Full-time and long-term contract -Salary: 15 938.40 ? gross/year + up to 1.920? gross/year in bonus -Internal Development Program -Free Spanish/Catalan certified lessons -Relocation Package APPLICATIONS: BY e-MAIL : with reference: EURES.BS CONTACT PERSON: Sarah Degens

Work hours:

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