Place of work: Spain, ESPAÑA
Type of job contract: For an permanent period, full-time
Required education: No specifications
Offered salary: Not specified
Number of positions: 1
Computing, engineering, science professionals
Computer associate professionals
PLACE OF WORK: Barcelona, Spain.
NAME: Swedish L1 Technical Support Advisor (Audio Sector)
-Take incoming user requests B2C (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer
-Maintain knowledge and expertise associated with applications specific to Users.
-Progress / close service requests to a satisfactory conclusion on call management system.
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained.
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level
NUMBER OF POSTS: 2
- Swedish native speaker
- Fluent English
-Excellent customer care skills
-Good IT knowledge.
-Windows and Mac environment literate,
-Adequate professional experience
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Ability to implement and manage changes in processes
-Responsible and independent work habit
-Good communication and team skills, flexibility and stress resistance
-Full-time and long-term contract
-Salary: 15 938.40 ? gross/year + up to 1.920? gross/year in bonus
-Internal Development Program
-Free Spanish/Catalan certified lessons
BY e-MAIL : HR_Recruiters@sellbytel.es with reference: EURES.BS
CONTACT PERSON: Sarah Degens
- Without entering work hours
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