Danish Supervisor (m/f)

Berufsfeld

Büroangestellte mit Kundenkontakt

Aufgabenbereich:

Danish Supervisor (m/f). Your role The Supervisor is a Team Leader for a team of 15 Customer Service Representatives, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team, training and manage them on a day-to-day basis. Responsibility Ensuring the team’s development, monitoring and evaluation; Motivating the team; Managing the team daily, according to internal policies; Ensuring the accomplishment of the Key Performance Indicators; Developing action plans for continuous improvement. Your Profile Near native Danish (mandatory); Fluency in English (mandatory); Minimum 1 year experience managing contact center Customer Service Representatives’ teams (preferable); Previous experience in tourism (preferable); Microsoft Office knowledge; Dynamic and leadership skills; Ability to make decisions under high levels of stress; Extended time availability. Our Offer Excellent work opportunity in a leading multinational company; Stable work and career progression; Free organized sport activities and events; Relocation and integration program for foreign applicants. Teleperformance Portugal (EN) Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 5.000 employees we are providing services to around 56 countries in 28 different languages. In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector. Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills. Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence. As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent. Apply: http://jobs.teleperformance.pt/en-gb/Jobs/danish-supervisor-lisbon

Arbeitszeit:

• Ohne Arbeitszeitbestimmung
  

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source: https://www.ec.europa.eu/eures

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