Customer Support Agent

Berufsfeld

Büroangestellte mit Kundenkontakt
   Kundeninformationsangestellte
        Empfangsbürokräfte und Auskunftspersonal

Aufgabenbereich:

Customer Support Agent Role Description: Working as part of a dynamic European Support Centre, your role will be to provide "best practice" in customer support. You will provide this in blended services of inbound and outbound calls, digital communication, data entry, issue resolution and back office support. You will manage calls and other communications effectively, efficiently and accurately by obtaining and processing all relevant information, resolving customer queries and advising on product promotions. You will pay exceptional attention to detail and show strong communication skills by telephone, e-mail and chat. Job responsibilities include: . Deliver excellence in customer service in an efficient, professional and courteous manner at all times . Maintain a high standard of quality to maximise company performance . Be the voice of the customer while remaining in line with company procedures . Provide customer telephone and e-mail support in line with client SLA s and team KPI s with regard to product information, stock updates and new promotions . Support customers in opening accounts, process product orders and manage product returns . Accurately update the in-house system with relevant customer information and log information on all calls where required . Provide webmaster support to customers e.g. how to order products online, technical queries regarding the website, tutorials, etc . Perform outbound calling to follow up on account queries, answering follow-up questions and advising of new promotions . Research and resolve customer complaints and concerns and report problems as necessary to minimize impact to customers . As part of a dynamic team, work on individual and team KPI s, establish and maintain effective working relationships with co-workers, managers and customers . Look at opportunities to make changes and improve team processes Skills, experience, qualifications and attributes required: . Excellent written and verbal communication skills . Fluent Swedish and English both written and verbal essential for this role . Professionally confident in a customer-focused environment . Strong time management skills to meet and exceed targets . Excellent interpersonal skills . Ability to multitask in a fast-paced environment . Excellent PC skills . Previous experience in a customer support environment with knowledge of telephony and technology Competencies: . Verbal and written communication skills . Listening skills . Technical skills . Problem analysis and problem-solving . Strong customer service orientation . Organised with an ability to multi-task . Attention to detail . Adaptability . Flexibility . Use of initiative

Arbeitszeit:

• Ohne Arbeitszeitbestimmung
  

Anforderungen

source: https://www.ec.europa.eu/eures

Tweet

zurück zur Suche