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Místo práce: Veľká Británie, Berkshire, Buckinghamshire and Oxfordshire
Typ pracovní smlouvy: na dobu neurčitou, plný úvazek

Požadované vzdělání:
Nabízený plat: 23,000.00 GBP / ročně
Počet míst: 1

pracovní oblast

Úředníci ve službách a obchodě
   Pokladníci a pracovníci
        Prodavači vstupenek, jízdenek

NÁPLŇ PRÁCE:

Summary The main aspects of the Senior Credit Contoller job will be the collection of outstanding debts from a commercial clients. You will be expected to challenge people on their situation and resolve queries in a swift and professional manner. A high level of pro-activity and professionalism is expected as a minimum as you will be working in a target orientated environment. Client Details The company you will be working for are based in state of the art, purpose built offices just off the city centre of Oxford. There is easy access via public transport and also on site parking as well. Description * Be accountable for your personal or team customer ledger on a daily basis * Have advanced knowledge of debt collection techniques and take ownership of the collection for all overdue debt via direct contact (mainly telephone with email correspondence) with your customers, in line with set targets and demonstrating excellent negotiation and communication skills * Forecast your expected collections and identify and document any shortfall, ensuring escalation where needed * Have a good understanding of query types and effective resolution in order to work with your customers to reduce aged debt - this will involve managing all debt related queries as outlined below in line with operational level agreed targets: o Copy bill/ statement (when request received directly by C & C from customer) o Refund or payment plan (when request received directly by C & C from customer) o Credit vet, Legal action and suspected fraud - refer to relevant department o Late payment disputes and deposits o Identify and manage vulnerability * Need to liaise internally & externally with colleagues throughout the business, particularly with Customer Services who will accept full accountability for all other customer queries * Manage related debt reports in line with your customers and targets * Provide operational excellence and follow department compliance policy when handling customer complaints * Be part of our month end activities and incentive days Profile Prior exposure to a collections/credit or receivables team is crucial. You must also be able to demonstrate an ability to have a flexible approach to your work and tailor your style depending on the individual situation. Alongside this, you must also be happy to work in a busy high volume environment with a supportive and encouraging team around you. Job Offer The job will be offering: A salary of £24,000 with OTE of up to £26,500 Excellent working environment and atmosphere Very good general benefits package of holidays, pension, health-care etc.

Pracovní doba:

  • Bez zadání pracovní doby

Požadavky




source: https://www.ec.europa.eu/eures

  
     


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