Místo práce: Veľká Británie, NORTHERN IRELAND
Typ pracovní smlouvy: na dobu určitou, plný úvazek

Požadované vzdělání: Experience - Essential: Exposure on ITSM ticketing tools. Working knowledge of ITIL framework. Exposure to similar role for a minimum of 6 months. Experience of working in 24/7 environment. Experience - Desirable: 1 year or more experience in similar role. Experience on Apple application support and or Apple Certified Support. Professional (ACSP) / Apple Certified Technical Coordinator (ACTC). Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers. Preferably: CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST). Comp TIA PDI+ Microsoft Office Specialist (MOS). ITIL Service Desk Institute - Analyst.
Nabízený plat: 8.00 GBP / na hodinu
Počet míst: 1

pracovní oblast

Technici ve fyzikálních a technických oborech
   Výpočetní technika

NÁPLŇ PRÁCE:

JOB DUTIES : Voice support & email technical support. Follow-up/ update ticket for every call. Call ownership, drive to resolution and communication with customer. Perform Life Cycle of Incident Management process, starting with Incident Logging. Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers. Proactive monitoring & Perform documented Escalation process. Troubleshooting on Application Support (Off Shelf or Customized). Troubleshooting on Printers & MFDs. Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote Control tools. Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking. Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony). Interaction with internal and external stakeholders. OTHER INFO : None. SALARY INFO : £8.00 per hour. EQUALITY STATEMENT : None.

Pracovní doba:

  • Bez zadání pracovní doby

Požadavky




source: https://www.ec.europa.eu/eures

  
     


Zpět na vyhledávání