Místo práce: Veľká Británie, Inner London
Typ pracovní smlouvy: na dobu neurčitou, plný úvazek

Požadované vzdělání:
Nabízený plat: Neuvedeno
Počet míst: 1

pracovní oblast

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NÁPLŇ PRÁCE:

A global travel company based in Wembley, London is looking to recruit a German and Danish Speaking Customer Contact Agent. This is a full time 12 Month Contract role working in their call centre. The Call Centre is open 7 am to 8 pm Monday to Friday and 8am to 5.30pm on a Saturday. The role will work on a shift pattern based on a 37.5 hour week. You will be responsible for the effective handling clients request via telephone, email and online chat. Fluent in German, Danish and English is a MUST. Main Accountabilities: * Handling all telephone calls * Using the reservation systems to process telephone sales for individual clients * Promoting company products and services in order to generate revenue * Assisting clients with specialist support and after-sales service, such as reservations changes, special requests and medical cases * Providing relevant information to clients in order to enhance customer service and loyalty * Responding to client emails and chats in line with the appropriate service level agreements * Assisting clients with their online booking and other web queries * Reporting customer feedback on web functionalities and content * Assisting with in-house support and training of new staff, when required * Participating in specific operational projects, as required * Promoting good working relationships with all employees and clients Role Requirements: * Fluency (oral and written) in English, German and Danish a MUST * PC Literate * Experience of dealing with clients over the phone and by email * Excellent communication skills with the ability to be clear on the telephone * Experience of working in the travel industry desirable If you speak German, Danish and English and have the relevant experience and live within an easy commute to Wembley, please apply online now. Huntress Group does not discriminate on the grounds of protected characteristics as defined under the Equality Act and other relevant UK legislation. Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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Požadavky




source: https://www.ec.europa.eu/eures

  
     


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