Místo práce: Veľká Británie, Gloucestershire, Wiltshire and Bristol/Bath area
Typ pracovní smlouvy: na dobu neurčitou, plný úvazek

Požadované vzdělání:
Nabízený plat: 45,000.00 GBP / ročně
Počet míst: 1

pracovní oblast

Úředníci ve službách a obchodě
   Pokladníci a pracovníci
        Prodavači vstupenek, jízdenek

NÁPLŇ PRÁCE:

We are looking for a dedicated and driven Collections Manager for an organisation going through considerable change this year and next. You will drive the performance of the Back Office, Inbound & Outbound collection teams. Supporting the business in both managing an internal collections team, whilst taking on responsibility for managing the performance of an offshore back office function also whilst the function improves the end to end customer engagement. About the Role: • To understand what the relevant data points are to be analysed in order to drive performance • Ensure that all internal reporting documentation is produced accurately and on time in order to distribute to all internal and external stakeholders • To ensure all FTE (80 across two sites) are acting in accordance with strict compliance guidelines by conducting regular reviews and audits. • Assist in ensuring all processes associated with the outsourcing of collections activities, processing of payments, returns and queries are performed within SLAs • The business is going through significant change and this role will be vital to improving service standards • Engage with stakeholders and related personnel in the development & on-going management of the key business goals and objectives • Assist in improving existing processes in order to improve performance and efficiencies Required Skills and Experience: • Call centre collections experience • Previous experience of managing third party relationships • Experience of driving performance through use of data and analytics • An understanding of the processes within a call centre environment is essential • Excellent stakeholder and supplier management skills • Experience of outsource contract and service management • A proven track record in team leadership and management Next Steps To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; Rob@ccarecruitment.com or by telephone on 0208 514 7400. Candidates with suitable experience will be contacted shortly after.

Pracovní doba:

  • Bez zadání pracovní doby

Požadavky




source: https://www.ec.europa.eu/eures

  
     


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